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Care coordinators at Orpe Human Rights Advocates provide services by working alongside healthcare providers in our health care system settings, such as our mental healthcare settings, our substance abuse disorder treatment settings, as well as non-clinical settings, such as our training programs, worksites, and community organizations. Our care coordinators are expected to provide the following services:

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• Appointment scheduling and follow-up

• Health education

• Patient navigation

• Care management

• Medication management

• Care transition support

• Referrals

• Self-management support

• Culturally competent and linguistically appropriate care

• Transportation assistance

• Translation services

• Community outreach

• Program eligibility and enrollment assistance

• Linkages to other community-based or social services

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OHRA care coordinators will be providing these services using written materials, computer and web-based technologies, one-on-one or group-oriented education, counseling, and case management methods. For example, in one program that serves migrant workers, care coordinators complete an emergency contact card. Patients present this information to clinic staff at healthcare appointments.